POLICIES AND CONDITIONS

MACHUPICCHU NICE, travel agency, acts as an intermediary agent between the traveler and tourist providers, call airlines, bus operators, train operators, transport operators in general, hotels, restaurants and / or any other company. MACHUPICCHU NICE, does not have total control over these companies, so in all travel contracts our agency acts on behalf of our clients, organizing on their behalf the means of transport, accommodation or other tourist services required, which is why Our job is to supervise the development of your trip. Our company does not assume full responsibility in case of canceled trips, as a result of acts of vandalism, strikes, wars, government actions, weather conditions, or any other type of factors that involve additional costs arising from delays, itinerary changes or other causes. MACHUPICCHU NICE, is not responsible for adverse situations that can happen to our clients, such as: Diseases, pregnancy, physical or mental impairments, which may endanger the health or integrity of him or third parties during the development of the tour hired. Therefore, the Company will NOT recognize any claim or refund for the aforementioned concepts. Thus, we request that clients inform us prior to contracting our services. Payments and cancellations When you reserve a reservation for a product through the website, machupicchu nice collects your payment information and processes your payment as described below “Processing of payment”. Machupichu nice accepts the following credit cards: Mastercard, Visa, American Express, Discover. There is no charge for service or charge for credit or debit card payments. Full payment by credit or debit card is required to make a reservation. There are no refunds available once a tour or service has begun, or with respect to any package, lodging, meals or any other service used. If you wish to cancel a reservation made through the website, the cancellation policy of the provider contained in the applicable product list will apply and will govern the terms of your cancellation and any refund. When you cancel your reservation, you will be notified by email or phone of the total amount of refund you will receive, if applicable. The standard cancellation policy for providers is: 100% refund for cancellations made at least 48 hours before the start date of the experience. Cancellations made within 6 hours after the start date of the experience will not receive any refund. Cancellation policies vary from the standard and you must verify the cancellation policy of the provider contained in the list of products applicable at the time of your reservation, which is the policy that will apply and will govern the terms of your cancellation and any refund. The value of the transaction may be subject to taxes, fees, foreign transactions, currency exchange or other charges. Your bank or credit card company can convert the payment to the local currency and charge fees, which results in differences between the amount shown on machupicchunice.com and the websites affiliated to machupichu nice, and the final amount charged to your bank account or credit or debit card status Contact your bank or card company if you have any questions about any applicable conversion or rate. Please note that for reservations made in Brazil, the IOF tax (Tax on financial transactions, 6.38%) is not included in the final value of the reservation and will be charged to the credit or debit card used to make the purchase.

 

PAYMENT METHODS

 

Unless a special agreement has been addressed in writing, all requested services must be paid as follows: With bank transfer, sending to the order of THE AGENCY. We would appreciate to send a copy of your transfer by email or payment to machupicchunice@gmail.com in order to verify receipt of payment with our bank. And then send all documentation indicated below: DOCUMENTATION: The passenger is responsible for having his passport or other travel document and visas in effect according to his nationality accepted by the laws of the governments of the countries he is visiting. In order to make reservations you will need to have the following information for each passenger: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to report allergies, illnesses, passenger conditions, characteristics, food preferences, etc.

 

TRIP CANCELLATION

 

No refund or refund will be granted as a result of these interruptions or cancellations beyond our control, such as strikes, riots, blockages or bad weather conditions. All passengers are subject to a charge for cancellation and / or postponement of the requested service within 20 days prior to the arrival of passengers. o If the cancellation is made within 20 days prior to arrival, you will be charged 30% of the price paid. o If the cancellation is 10 to 5 days prior to arrival, you will be charged 100% of the total amount paid. o If in a group a cancellation of a passenger is to be replaced by another reservation, this condition is not applicable. In case you have booked including the related services such as: Hotels, Flights, Buses, Trains; you will adapt to the conditions and rules that those companies have. This rule is also applicable for tourist places with a lot of travelers, such as: Inca Trail. Note: During the high season period, our company reserves the right to alter cancellation policies if our suppliers and servers apply various penalties to cancellations mentioned above. NO SHOW: Any passenger who does not show up for a scheduled and reserved service, without prior cancellation and acceptance, will be considered as NO SHOW, and 100% of the fare will be charged without the right to refunds or claims. In case the passenger does not want to do the tours for personal reasons, MACHUPICCHU NICE will charge 100% of the service. MACHUPICCHU NICE recommends that all travelers have Accident and / or Travel Insurance. We do not provide an accident or travel insurance policy and it is not included in our costs.

• If a passenger or member of a group becomes ill or a mishap arises, we will transfer you to a nearby clinic for proper care.

• In case of accidents or when an evacuation is necessary, we organize all the rescue and evacuation logistics. In both cases the expenses are borne by the client or his insurance. We recommend that companies and Tour Operators verify if the passengers you send come with travel insurance.

 

SERVICE CONTROL

At the end of the trip, passengers must voluntarily fill out an evaluation form. This will allow us to know the comments about our services and the possible problems that occurred during the trip, in order to maintain or improve our level of quality in the service. For that contact us through our site: WWW.MACHUPICCHUNICE.COM

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